Providing fast, accurate, and detailed responses to high customer demand was important to us. Thanks to Dot Assist, while offering uninterrupted and precise service 24/7, we also reduced the manual workload of our teams. This AI solution, which is perfectly aligned with our operations, also increased our customer satisfaction.

Enis Habif

CEO

Dot Assist enhanced the experience of answering customer questions and allowed us to analyze which products received questions under which categories. With these insights, we updated many of our product visuals, reducing the number of questions while increasing our sales conversion rates.

Melis Can

E-Ticaret Takım Lideri

A key criterion for increasing store ratings is responding quickly to customer questions. Since there was no one specifically responsible for this in the team, someone who saw the questions would answer them as best as they could. Dot Assist, by joining our digital team, improved our customer experience by providing very fast responses to questions.

Aslı Gümüşel Şen

CEO

Customer satisfaction is our priority. Dot Assist improved the experience by providing quick, clear, and consistent answers to marketplace customer inquiries. Additionally, by generating responses 24/7, including weekends and outside business hours, we reduced our response time to under an hour. We are very pleased with the results we achieved in a short period.

Murat Ergün

E-Ticaret Takım Lideri

Dot Assist's speed and detailed answers boosted our customer experience and sales. We ensured consistency by aligning responses with our corporate language. Its analyses helped us better understand customers and improve operational efficiency in our SAP system. We highly recommend this 24/7 digital team member.

Gülse Kuş Erol

E-Ticaret Grup Müdürü