Your AI Customer Service

Boost sales and customer experience with Dot Assist answering your marketplace questions 24/7!

Join the winning partners by instantly answering customer questions with Dot Assist!

Your digital team member that generates answers 24/7

Learns your brand's voice and products, delivering tailored answers to every question.

Effortless Integration in Just 3 Minutes

Seamlessly integrate your store using data from your marketplace seller account. You can even connect multiple stores from different marketplaces if needed.

Hybrid or Automatic Response

Dot Assist generates instant answers. In Automatic mode, it sends responses within your set time. In Hybrid mode, it submits the answers for your approval. You're in total control!

Custom Analysis for Questions

Identify your top products and the popular topics with the most questions. Take action on these products to boost sales.

Manage Your Stores from One Screen

Integrate your marketplace stores with Dot Assist and handle all customer questions from a single screen. Access all your questions instantly, whether from the mobile app or desktop.

With Dot Assist, the response time for customer questions dropped
from 10 hours to 5 minutes.*

*This data is based on August 2024 figures from Dot Assist partners using the Automatic Mode in the FMCG category.*

Enhance your customer experience and boost sales

Discover how Dot Assist eases your manual work

24/7 Online

70% of e-commerce sales occur outside of business hours. Dot Assist, your AI customer assistant, provides continuous support without time limits, including weekends and holidays.

Continuous Learning

Dot Assist learns from product descriptions, names, features, past Q&As, and additional operational information. By continually learning from these details, it improves its responses with each interaction.

Responds in Your Brand's Voice

Dot Assist adjusts its tone to match your brand's style and adheres to grammar rules. Whether you prefer a friendly or professional tone, it responds accordingly based on your choice.

Product Expertise

Dot Assist masters all your products! It provides more detailed and comprehensive responses than a customer service representative by utilizing all the information it learns.

Improves Operations

Dot Assist takes over the manual task of answering questions for your team, allowing them to use their time for more efficient operations.

Custom Analysis for Questions

With advanced analysis, Dot Assist identifies which products receive the most questions and the most popular topics related to those products, helping you take action to boost sales.

How Does Dot Assist Learn Its Answers?

An assistant that knows your products as well as your brand teams

Past Question & Answers

When you integrate your store, Dot Assist learns from the answers you’ve previously given to questions, continuously improving itself to generate even more accurate responses.

Additional Info

Dot Assist learns from the extra product information you provide to generate answers. The more information you add, the better Dot Assist will perform in answering all questions.

Marketplace Product Name, Description, and Features

Dot Assist learns about the marketplace product name, description, and features. It provides feedback on product success levels to improve question-answering performance.

Past Question and Answer Evaluation

When evaluating past question and answer responses, Dot Assist disregards old or invalid answers that you didn’t like and only learns from the responses you preferred.

Integrate your store in just 3 minutes 🔌

Start using Dot Assist with easy integration in 5 steps.

1. Integrate your store

With the Seller ID, API user, and API key information you can obtain from the marketplaces, you can easily integrate your store with Dot Assist.

2. Select Your Products

Once the integration is complete, your product list will be uploaded to Dot Assist. You can then remove unwanted products and easily continue the setup with the ones you choose.

3. Enter Additional Info

Add extra details such as packaging, shipping, product color, and courier company. The more information Dot Assist receives, the more questions it can answer!

4. Choose Your Tone of Voice

You can choose the tone of Dot Assist’s responses: Professional or Friendly. You can also specify the beginning and end of sentences.

5. Select the Answer Mode

Auto: After Dot Assist generates the response, it will be presented for your approval within the specified time. If no action is taken within the time limit, the response will be sent automatically.

Hybrid: Dot Assist provides a response suggestion tailored to the question and will only send it after you approve.

dot-assist

Are you ready to boost your sales with Dot Assist?

Easily integrate your marketplace store and get started right away!

Dot Assist vs. Customer Representative 🤺

Custom, detailed, and faster responses every time.

Before You Ask 💬

We heard you. Here are some frequently asked questions about Dot Assist

Does Dot Assist provide incorrect answers?

No, it does not. Dot Assist generates answers based on a pool of information entered and approved by your brand team. If past responses are unsatisfactory, the AI can be retrained and updated.

What happens when it doesn’t know the answer? Does it respond with 'I don’t know' to customers?

No, it does not. When Dot Assist does not have an answer, it switches to Hybrid Mode and directs the question to you. Once you provide an answer, Dot Assist learns from this information and will use it to answer similar questions in the future.

How does it learn? If I add a new product with no previous questions, how does Dot Assist respond?

In this case, Dot Assist will guide you to provide information on common topics in that industry. Over time, it learns from answered questions and improves its performance. It remembers all learned information and continuously updates itself with new data.

Does Dot Assist use pre-written responses?

No. Dot Assist generates a custom response for each question, ensuring that it provides detailed and unique answers, rather than automated or repetitive ones.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

Trusted by the industry leaders ⚡️

But don’t just take our word for it

Providing fast, accurate, and detailed responses to high customer demand was important to us. Thanks to Dot Assist, while offering uninterrupted and precise service 24/7, we also reduced the manual workload of our teams. This AI solution, which is perfectly aligned with our operations, also increased our customer satisfaction.

Enis Habif

CEO

Dot Assist enhanced the experience of answering customer questions and allowed us to analyze which products received questions under which categories. With these insights, we updated many of our product visuals, reducing the number of questions while increasing our sales conversion rates.

Melis Can

E-Ticaret Takım Lideri

A key criterion for increasing store ratings is responding quickly to customer questions. Since there was no one specifically responsible for this in the team, someone who saw the questions would answer them as best as they could. Dot Assist, by joining our digital team, improved our customer experience by providing very fast responses to questions.

Aslı Gümüşel Şen

CEO

Customer satisfaction is our priority. Dot Assist improved the experience by providing quick, clear, and consistent answers to marketplace customer inquiries. Additionally, by generating responses 24/7, including weekends and outside business hours, we reduced our response time to under an hour. We are very pleased with the results we achieved in a short period.

Murat Ergün

E-Ticaret Takım Lideri

Dot Assist's speed and detailed answers boosted our customer experience and sales. We ensured consistency by aligning responses with our corporate language. Its analyses helped us better understand customers and improve operational efficiency in our SAP system. We highly recommend this 24/7 digital team member.

Gülse Kuş Erol

E-Ticaret Grup Müdürü

Dot Assist Pricing

Choose the plan that best suits your business

Exclusive Launch Offer*

Free

One-time
$0

What's included?

50 Answer Generation Credits
100 Product Integration
1 User
1 Marketplace Integration
1 Store Integration

Services

Desktop and Mobile Notifications
E-mail and Live Support
Dot Academy Access
Comprehensive On-boarding
Dedicated Account Manager
Monthly Anaylsis Report

Basic

$199ay$249

What's included?

1000 Answer Generation Credits
1000 Product Integration
1 User
1 Marketplace Integration
1 Store Integration

Services

Desktop and Mobile Notifications
E-mail and Live Support
6 Month Data Storage
Dot Academy Access
Comprehensive On-boarding
Dedicated Account Manager
Monthly Anaylsis Report

Premium

Most Popular
$499ay$899

What's included?

5000 Answer Generation Credits
5000 Product Integration
5 Users
2 Marketplace Integration
4 Store Integration

Services

Desktop and Mobile Notifications
E-mail and Live Support
12 Month Data Storage
Dot Academy Access
Comprehensive On-boarding
Dedicated Account Manager
Monthly Anaylsis Report

Enterprise

starts from

$799ay$1765

What's included?

10000 Answer Generation Credits
Limitless Product Integration
Limitless User
2 Marketplace Integration
Limitless Store Integration

Services

Desktop and Mobile Notifications
E-mail and Live Support
15 Month Data Storage
Dot Academy Access
Comprehensive On-boarding
Dedicated Account Manager
Monthly Anaylsis Report

The listed prices are valid throughout the launch period. As of December 1, 2024, the strikethrough prices will be in effect.

Have customer questions at your fingertips anytime!

Manage all customer questions from a single screen.

Access all your questions instantly, whether from the mobile app or desktop.

Frequently Asked Questions

  • About Dot Assist
  • Payment & Plans
  • Setup & Support
  • Product Usage

What is Dot?

How to Use Dot Assist?

Who Can Use Dot Assist?

Which Marketplace Stores Can I Integrate with the System?

How Does the Response Time to Questions Affect My Sales?

I Don't Have a Sales Store on the Marketplace, Can I Still Use the Product?

Ready to Start?

Let Dot Assist provide instant 24/7 responses to marketplace customer questions, enhancing customer experience and boosting sales.